Notes text disappearing

This has only started happening since I updated to the latest version. When I use the desktop version *and have the notes editing in a separate window, new text disappears when Zotero syncs (which seems to happen any time I hit return). Typing in the regular window seems to be fine.

For now, I'm writing up my notes in an external editor and will copy and paste them, rather than continue to lose 2-5 sentences every few minutes.
  • Can you submit a Debug ID (from the Help menu) for a sequence of steps leading to the note text disappearing? There have been a few reports of similar issues, and that would help to narrow down exactly where the bug is.
  • I've sent in a log D1734497471, but of course once I restarted with logging enabled the issue stopped occurring...
  • If you can figure out how to make the error happen, that would be very helpful. The Zotero devs are having a hard time figuring out when this happens so they can fix it.
  • As I said in an earlier thread, this is a rare, intermittent problem for me. I don’t ever use the search utility, thus, one of the precipitating factors does not involve a search-in-progress. Also, at least one of my machines does not auto-sync and this disappearing note problem also happens there when there isn’t a manual sync underway. The last few times that I planned to work with notes, I turned on debug logging. I could edit my notes without a problem. I’ll continue to activate the log each time I’m going to work with notes. I thought that debug logging might slow things down but I’ve not noticed any real delay much less anything bothersome.
  • Don't worry, I'll keep logging on for both my machines and send them in if it happens again
  • edited December 14, 2017
    I have experienced this bug multiple times (at least five times) today. Here's my most recent error log report number: 1624651714. Earlier today I posted a different error log number when I experienced this problem around the third time and before I discovered this thread. Let me know if it would help to provide that earlier error log number as well.
  • I believe this should be fixed in the latest beta / Zotero 5.0.31: https://forums.zotero.org/discussion/comment/295420/#Comment_295420
  • I have the latest update (Zotero 5.0.31), and I continue to have the problem. Report number: 1751027259
  • @aremus08: What's the exact problem that you're experiencing? Can you provide exact steps from Zotero startup to reproduce the problem? There were two separate note-related issues fixed in 5.0.31, so as I say in the other thread, if you're still having trouble we need more details.
  • @dstillman As I type text in a note (independent notes as well as notes in the text box section of PDFs or Snapshots), several words and/or whole lines of text will disappear and my cursor will reset at the beginning of the note. Does that explain it? Happy to give more details.
  • Does auto-sync need to be enabled? Does there need to be an active search in the search bar?
  • Auto-sync is enabled. The text will disappear regardless of whether there is an active search or not.
  • If you're able to reproduce this fairly easily, can you enable debug output logging from the Help menu, reproduce this (or leave logging on until it happens), and then submit the debug output and post the Debug ID here?
  • D1646985070

    Typed text was deleted and the cursor reset at the beginning of the note three times while debug output logging was enabled.
  • I am a new users of ZOTERO(5.0.33) and encounter the same problem these days
  • Was any progress made in solving this problem? I've been having this exact problem in Zotero 5.0.53. It doesn't seem to be tied to syncing. It just occasionally happens that the last few seconds of text I typed in a note disappear and the cursor returns to the beginning of the note. Hugely inconvenient. Anything to be done on this?
  • Known causes of this related to syncing have been fixed.

    Otherwise, same as above — we'd want a Debug ID if you can reproduce it.
    It doesn't seem to be tied to syncing.
    Meaning you're seeing this with auto-sync disabled? Because it's highly likely to be related to syncing.
  • Here's my debugging report, though I have to say, it's a sporadic not continuous thing, so when I tried to repeat the action, there wasn't actually a problem (D658276473). I guess I could try to have auto-sync disabled, but that's such a critical function that im hesitant to turn it off even briefly.
  • The Debug ID would need to be for when the problem occurs.
  • edited 9 days ago
    This issue keeps disturbing me when I am writing text into notes:
    1. Start writing text into a note or into the notes field of an attached file.
    2. When Zotero starts indexing an attached file or syncing the library, the text written during this process gets deleted.
    3. The cursor jumps to the beginning of the line and continues to write from there.

    For debugging, I can reproduce the issue like that (Debug ID: D1734287008):
    1. I triggered Zotero to index again an attached pdf file (39 scanned pages with OCR text, 1.1 MB).
    2. During the indexing process, I wrote into the notes field of the same attached file in Zotero: "This is an important note text." I started typing after some already existing text in the note (= "Existing text.")
    3. The indexing process was done after typing "This is an im". These words suddenly disappeared. The cursor jumped to the beginning of the line, before "Existing text." There, I continued to type "portant note text."

    As I said above, this happens also during syncing and in normal (yellow) notes.
    I am using Zotero 5.0.81 on Ubuntu Linux 19.10.

    Update: This happens also when automatic syncing and automatic full text syncing are disabled (Debug ID D1864722419). In this case, I was typing "This is an important note" into the same notes field. "This is an important" disappeared right after the indexing process.
  • @bknorn: OK, I can reproduce this — thanks for the clear steps. We'll take a look.
Sign In or Register to comment.