WebDAV - Not everything uploading

TESOLTeacher

I'm using WebDAV to sync attachments. I've got accounts on both box.com and 4shared, and both seem to suffer from the same problem: not everything uploads and thus can't sync.

My library is 1,767 items, most of which have attachments. The storage folder for Zotero is 2.13gb - plenty of space on both box.com (10gb free) and 4shared (15gb free), but not that much uploads. My zotero folder on box.com has only 386 items (~176 MB) whereas my zotero folder on 4shared has 830 items (~643 MB).

I've followed the steps on the WebDAV help page, tried resetting storage, etc. Nothing seems to work. I might try to setup WebDAV on a personal server, but until then, why isn't everything uploading?

dstillman

Can you generate a Debug ID for the first sync after doing a Reset File Sync History from the Sync -> Reset pane of the Zotero preferences (assuming that doesn't transfer everything)?

TESOLTeacher

Reset File Sync then synced to 4shared.
Debug ID: D1301064083

Thanks!

dstillman

What's the 8-character item key of an attachment that didn't upload? (You can get the item key by doing Show File in Zotero and looking at the folder name.)

TESOLTeacher

The first (alphabetical) item in my library: NP87TETL.

Checking the folder on 4shared, it seems that it has uploaded everything starting with numbers through some of the As.
First: 2ARE2RJZ
Last: A45SSIAR

dstillman

Checking the folder on 4shared, it seems that it has uploaded everything starting with numbers through some of the As.
First: 2ARE2RJZ
Last: A45SSIAR

I'm not sure how that could be the case. The debug output certainly shows many higher keys being uploaded:

(3)(+0000092): HTTP PUT https://****:****@webdav.4shared.com/zotero/SB4QTMEP.zip succeeded with 200

TESOLTeacher

I'm not sure why that is, but it most definitely is not in the 4shared folder. It's been at 643.1 MB since my first upload (about a week ago). Even though Zotero has been open and syncing since then, it hasn't uploaded anything else to 4shared.

dstillman

You'd have to check that with 4shared. Zotero is making PUT requests and the 4shared servers are saying they're successful.

Are you sure you're checking the right account?

TESOLTeacher

I have checked that with the zotero folder on 4shared. I only have one 4shared account - I created it specifically to test this because files also weren't being uploaded when using box.com.

I've noticed that three files were uploaded today; those were files that I had opened as PDF-A, enabled editing, and saved as regular PDFs. However, these types of files are pretty few and far between in my collection, and PDF-A shouldn't be disabled from uploading anyway, should they?

dstillman

All I can tell you is what's in the debug output, which shows lots of files being successfully uploaded. You can add a new file and provide another Debug ID for the first sync after that, and if that doesn't appear on the server I can tell you what it shows.

TESOLTeacher

Not sure what's going on, but just noticed that a bunch of files were uploaded yesterday. Instead of 643 MB there is now 791 MB and 1,071 attachments (out of 1,491 items with attachments) have been uploaded.