5.0.23 "Zotero has stopped working" , Windows 7

redfloppy

Grateful for any help on this Windows error message that happened after saving a journal article on my browser to Zotero.

Problem signature:
Problem Event Name: APPCRASH
Application Name: zotero.exe
Application Version: 47.0.0.0
Application Timestamp: 57a337ee
Fault Module Name: xul.dll
Fault Module Version: 52.4.0.6473
Fault Module Timestamp: 59cd3d7c9
Exception Code: c0000005
Exception Offset: 00066cf7
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

bwiernik

Does it happen every time you try to save a journal article? On all sites? After you restart Zotero?

redfloppy

This error happens very infrequently.

This one was soon after starting Zotero after reboot and syncing Zotero library.

bwiernik

If you can find a way to reliably reproduce the error, please submit a Debug ID for the sequence of steps that produces it:
https://www.zotero.org/support/debug_output

redfloppy

Thank you for the debug monitoring and reporting instructions. I will try that.

adamsmith

(note that you have to actually post the debug ID here)

dstillman

It won't be possible to provide a Debug ID for an application crash.

The next version of Zotero will be based on a slightly newer version of the Mozilla framework, which might fix this.