Help! I cannot see my library online

ramineud · October 25, 2017

I am logging in and my online library is empty. Syncing did not help

adamsmith · October 25, 2017

You want to make absolutely sure that you're syncing with the same account that you're logging in on the website. If you are, run through these steps to troubleshoot why sync isn't working:
https://www.zotero.org/support/kb/changes_not_syncing

Base10 · October 26, 2017

I got the same problem on my PC at work.

However, I think this is b/c of the bad (still) Win7 and IE 10 circumstances... and maybe some further restrictions built in, regarding Java etc. etc.

Any idea how to fix that or to "go around" these issues?

Thank you for any ideas.

Best regards

B10

adamsmith · October 26, 2017

Are you sure you have synced? (And definitely unrelated to Java)

Base10 · October 27, 2017

I am (to 99,99%). However, I strongly assume that the problem is nonetheless to find in the outdated IE or some however blocked elements :-V

hum...

B10

adamsmith · October 27, 2017

So are you seeing an empty library online or is the display not working in some other way?

Base10 · October 27, 2017

The latter.

adamsmith · October 27, 2017

could you specify that a bit more?

Base10 · November 8, 2017

Hi, back again.

Where the Libary should appear, there is just mentioned
"itemstableTemplateitempaginationTemplate".
Seems there is some problem/block with our certificates. However,I already talked to our IT guys... hopefully they can offer me a way out.
Otherwise I still welcome any other option:)