Help! I cannot see my library online

ramineud
I am logging in and my online library is empty. Syncing did not help
  • adamsmith
    You want to make absolutely sure that you're syncing with the same account that you're logging in on the website. If you are, run through these steps to troubleshoot why sync isn't working:
    https://www.zotero.org/support/kb/changes_not_syncing
  • Base10
    I got the same problem on my PC at work.

    However, I think this is b/c of the bad (still) Win7 and IE 10 circumstances... and maybe some further restrictions built in, regarding Java etc. etc.

    Any idea how to fix that or to "go around" these issues?

    Thank you for any ideas.

    Best regards

    B10
  • adamsmith
    Are you sure you have synced? (And definitely unrelated to Java)
  • Base10
    I am (to 99,99%). However, I strongly assume that the problem is nonetheless to find in the outdated IE or some however blocked elements :-V

    hum...

    B10
  • adamsmith
    So are you seeing an empty library online or is the display not working in some other way?
  • Base10
    The latter.
  • adamsmith
    could you specify that a bit more?
  • Base10
    Hi, back again.

    Where the Libary should appear, there is just mentioned
    "itemstableTemplateitempaginationTemplate".
    Seems there is some problem/block with our certificates. However,I already talked to our IT guys... hopefully they can offer me a way out.
    Otherwise I still welcome any other option:)

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