Group library not showing up (Report ID: 198634382)

cmlnet
Report ID: 198634382

I created a new group library. However neither the group nor the library is showing up in my Zotero standalone installation (version 5.0.23 on Mac). I don't get a sync error and in the debug log neither the group ID nor its name are showing up, will other groups are showing up and are syncing just fine.

Steps to reproduce:

1. Create a new private group.
2. Add some items and folders to the group's library via the web interface.
3. Sync local Zotero installation.

No error message is appearing.
  • bwiernik
    Just to be sure, you have entered the same Zotero account information on zotero.org and in the standalone app, correct?
  • cmlnet
    Yes I could have mentioned that. I entered the same credentials.
    Furthermore, the group and its library are showing up on my iPad in the app Papership.
  • dstillman
    edited October 25, 2017
    If you go to the Sync pane of the preferences and click "Choose Libraries…", does the group show up, and is it selected? (New libraries should be by default.)

    If it doesn't show up, can you provide a Debug ID for a sync?
  • cmlnet
    Yes the library is selected. Unselecting it, restarting and reselecting it doesn't help.

    The Debug ID is: D954535742
  • dstillman
    edited October 25, 2017
    If you go to the Advanced pane of the preferences and click Config Editor at the bottom and paste in 'librariesToSkip' (without quotes), does anything show up? If so, what is the value on the right-hand side?
  • dstillman
    Also, it shouldn't be necessary, but what happens if you make a change to the group metadata (e.g., the group description) online and then try again?
  • cmlnet
    In the Config Editor the value shows up as follows:
    extensions.zotero.sync.librariesToSkip;[]

    I reset the value but the library still doesn't show up.

    I already changed the name of the library and now the description again with no effect.
  • dstillman
    Could you temporarily disable auto-sync and then provide a Debug ID for the first sync after changing the description?
  • cmlnet
    Sure. The Debug ID is: D789142139
  • dstillman
    OK, could you install the latest 5.0 Beta and generate another Debug ID for a sync with that? That will hopefully give us some more info on what's happening here (though this may take a few tries).
  • cmlnet
    Thanks for trying to help me :)
    The Debug ID is: D899997420
  • dstillman
    Great, thanks — looks like there was a bug when you have an archived group library in your database. This should be fixed in the latest 5.0 Beta, and the fix will included in 5.0.24 soon.
  • cmlnet
    Thank you very much. It's working with the latest beta.
  • dstillman
    5.0.24 is out now with this fix.
  • ARomanova
    same problem with zotero standalone 5.0.80 for windows. are there any fixes?
  • dstillman
    @ARomanova: This problem was fixed years ago. Start a new thread and explain the exact problem that you're facing.
This discussion has been closed.