Save to Zotero failed

Report ID from Zotero stand-alone: 2133162132
Report ID from Zotero Chrome connector: 1349606348

I try to save some Nature papers (see below) to Zotero from Chrome, but get an error ("An error occurred while saving this item. See Troubleshooting Translator Issues for more information.")
When I close stand-alone Zotero and save to online Zotero, it works okay.
Trying to save other papers from Nature doesn't give any problems either.
My colleague tried and was able to save the papers to Zotero on his laptop.


  • edited October 24, 2017
    You are right, there is an error. Report ID from my PC for this error is 545612396 (I had tried the first link). Debug id from the second link is D2024070628.
  • Please note that saving the data of papers from Nature fails in the first place because of the relaunch of their website... the translator needs updating...
  • E.g., the TOC of last week's issue linked to this editorial which is not recognised as an article:
  • edited December 3, 2017
    The Zotero volunteers who write thetranslator code are working to fix these problems but as one issue is resolved, changes to the publisher websites cause new problems.

    The publisher SpringerNature was purchased by Holtzbrinck Publishing Group. The websites of Nature Publishing Group have undergone several changes in the past few weeks. Alas, this makes it difficult to keep a current Zotero translator for that site. I've heard that there are likely to be further changes to this and other sites in the coming months as Holtzbrinck (now the world's largest publishing company) moves to a unified web experience. We may face challenges with Springer-Science+Business Media, Palgrave-Macmillan, and BioMed Central journal websites in addition to this Nature problem; as these are now all owned by HPG.

    Worst case: If you encounter problems you may get the metadata you need by entering the doi into the MagicWand tool this will give you everything except the abstract which you can get by copy/paste from the website.
  • (not sure that we have ever imported the editorials from Nature; I'd have to check)
  • @DWL-SDCA Thanks for elaborating!
    @adamsmith I do not remember any issues with for quite a while. The translator has broken fairly recently. So the given explanation as a background seems logical to me. Quite sad about that...
  • This is now fixed — thanks for reporting. No changes for the editorial, which is still recognized as a website. Your Zotero Connector should auto-update within 24 hours, or you can update manually by clicking Update Translators in the Advanced pane of the Zotero Connector preferences.

    Any further problems let us know & thanks for reporting.
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