Pb with zotero toolbar

I have a pb with the zotero toolbar of one of my student's Mac (OS Yosemite, with Word 15.13.1)
I have checked the Global Templates and Add-ins, and zotero.dotm is Ok, with box checked (cf. https://www.zotero.org/support/word_processor_plugin_troubleshooting#tab_does_not_appear_in_word_2016). However, the toolbar does not appear.
Does anyone have any idea to fixe it ?
Thanks !
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