Word could not communicate with Zotero.
Hi,
I downloaded Zotero 5.0 on my Mac and the connection to Safari works perfectly. While I can also see it on my Word toolbar after installing it manually, it always says "Word could not communicate with Zotero. Please ensure that Zotero or Firefox is open and try again."
Both Zotero and Firefox are open..
I would appreciate any suggestions!
I downloaded Zotero 5.0 on my Mac and the connection to Safari works perfectly. While I can also see it on my Word toolbar after installing it manually, it always says "Word could not communicate with Zotero. Please ensure that Zotero or Firefox is open and try again."
Both Zotero and Firefox are open..
I would appreciate any suggestions!
Thank you!
- Plugins: You don't have any add-ons of this type installed
- Extensions: Zotero Word for Mac integration (Preferences ; Disable)
... that is what I found. Since there is a "Disable" button I figured it would be enabled.
ls /Users/Shared/.zoteroIntegrationPipe*; ls ~/Library/Containers/com.microsoft.Word/Data/.zoteroIntegrationPipe
and press Enter. Copy the output and paste here (it contains your username, if it is sensitive, you can XXX it out).
/Applications/Utilities/Terminal.app
eduroam-int-dhcp-97-79-74:~ XX$
eduroam-int-dhcp-97-79-74:~XX$ ls
/Users/Shared/.zoteroIntegrationPipe*; ls ~/Library/Containers/com.microsoft.Word/Data/.zoteroIntegrationPip
/Users/Shared/.zoteroIntegrationPipe_XXX
ls: /Users/XXXr/Library/Containers/com.microsoft.Word/Data/.zoteroIntegrationPip: No such file or directory
eduroam-int-dhcp-97-79-74:~ XX$
Annas-MacBook:~ XX$ ls /Users/Shared/.zoteroIntegrationPipe*; ls ~/Library/Containers/com.microsoft.Word/Data/.zoteroIntegrationPipe
/Users/Shared/.zoteroIntegrationPipe_XX
ls: /Users/XX/Library/Containers/com.microsoft.Word/Data/.zoteroIntegrationPipe: No such file or directory
Annas-MacBook:~ XX$
Not sure why it looked so different yesterday
I really appreciate it.