Nothing happens when opening an RIS file
Hi,
I recently had to reinstall Zotero (reformatted the computer), however when I try opening RIS files (citations downloaded of the library website and ncbi) the Zotero standalone software windows comes to the front but nothing happens.
Could anyone please help me with the same? Additionally I have also submitted an error (error report number 1125109941) and a debug report (D224444514).
Best,
J.
I recently had to reinstall Zotero (reformatted the computer), however when I try opening RIS files (citations downloaded of the library website and ncbi) the Zotero standalone software windows comes to the front but nothing happens.
Could anyone please help me with the same? Additionally I have also submitted an error (error report number 1125109941) and a debug report (D224444514).
Best,
J.
@dstillman- I had downloaded Zotero 5 and upon having the same problem there decided to downgrade back to Zotero 4 (just in case it was a problem with the version).
If the former, we'd want to see a Debug ID from the connector for that. If the latter, we'd want to see a Debug ID from Zotero for that.
I save the RIS file onto the drive and then run it by double clicking it. The debug id is D774376818.
Even if there is a way by which I can get the Zotero connector to intercept the file download link that I click?
But to reiterate, while this should work, this really isn't how you should be using Zotero most of the time. If the save button isn't working properly on a specific site, we'd want to see an example URL.
I use idiscover.lib.cam.ac.uk and on using the save button the citation has missing fields or many a times the page numbers included in the publisher section. As a result of which, I have been using RIS files for the past year and half.