retrieve address info

IP admin
how do i retrieve my profile info : email; address; and how can i change/edit/update them
  • adamsmith
    https://www.zotero.org/settings/profile
    (though for me that currently shows a "please validate your e-mail" prompt, although my e-mail shows as validated -- is that what you're seeing?
  • IP admin
    i dont understand. It didnt let me update email. But my question is why it is not letting me make the payment. not accepting my name; address info
  • adamsmith
    Payments are handled by a third party provider, so that'd not be your Zotero info but it's certainly possible something isn't working correctly -- could you take a step back and describe what exactly you're trying to do and what's happening? (i.e. is this a first-time subscriptions or a renewal, what error messages are you getting if any, anything else that seems relevant)
  • IP admin
    it is a payment renewal
  • IP admin
    so when i click renew payment , it takes me to a window which asks me name and address and then credit card info. When i make that payment it doesnt accept it.
  • fcheslack
    Do you see the green check mark in the pop-up after you submit it?
  • IP admin
    no
  • IP admin
    green check mark after what?

    like i said it is not accepting my credit card. so i am thinking maybe the name and address it asks may need to be updated
  • fcheslack
    When you click the 'Purchase' button after entering your card details, the button should change into a green check mark to signal that the card looks valid and it will try to make the charge with your bank.

    The name and address you put in should just be what's on the card, and don't have to be related to your Zotero account in any way. They're just for your bank to verify it's you making the charge.
  • IP admin
    got it!

    Next question:

    why its not letting me update the email address
  • adamsmith
    It won't let you change your validated e-mail address because your account requires a validated e-mail. Instead, add a second e-mail address, validate it, then make that your primary e-mail (and delete the other one if needed).
  • IP admin
    it doesnt let me add it. it says could not add email
  • IP admin
    also the payment option only shows master card . Can't it be done by visa card?
  • fcheslack
    The email address is probably already being used by another account.

    The payment dialog will pop up whatever kind of card you're using, based on the card number patterns they use.
  • IP admin
    my other question is:

    We uploaded a lot of files (word documents, PDF files, powerpoint) pertinent to our patent filings. I do not see all the files that have been uploaded.
    Where are they hidden? Is there a way to retrieve them?
  • adamsmith
    Please start a separate thread with more details on any file syncing issues.
  • IP admin
    ok thanks

    my payment went through

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