Web-page saves only on Google Chrome

Hi, Our IT department has installed Chrome on one of our student computers to test their access to Zotero. We are using the latest version of Chrome and the Zotero extension is listed as installed. We do still have Zotero 4 Stand Alone on the computer. However, we are not getting full usability. When I attempt to download a citation and pdf, it downloads only as a web page, not as an article. Any ideas on what is blocking our full usability of Zotero 4? Do we need to find a different connector?

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