Word for Mac Zotero Add-in missing

I am running Zotero standalone 5.0 with the add-in for Word for Mac version 15.16. The Zotero add-in seems to have disappeared from the add-in ribbon where it used to be and the keyboard shortcuts no longer work.

I have tried to reinstall it using the troubleshooting steps from the Zotero site. Each time it appears to re-install successfully, but it doesn't actually show up in Word (or at least I can't find it anywhere). I contacted Microsoft, and they told me they can't help with 3rd party add-ins.

I can find the Zotero.dotm file under global templates where it should be, but that doesn't seem to translate into anything in terms of actually using it.

Any thoughts out there?

  • Update Word. The most recent version is 15.38. 15.16 is two years old. It appears thus an update somewhere in the mid-thirties has improved add-in installation dramatically (i.e. got rid of related bugs).

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