Zotero 5.0 Saving from web pages using the Folder translator icon fails

jamire

I am trying to save from a webpage inside UpToDate, a medical database. When there are several sources of information on one page, the translator icon turns to a folder as expected, and a popup box lists all of the sources I could select as a reference.

I check the box for the appropriate citation and select it. It appears to be saving the citation to Zotero but it never appears at all.

I have tried this numerous times today using Zotero 5.0 with FireFox and with Chrome. Several of my students have also tried with no success. I succeeded in capturing the citation only once.

Perhaps I am doing something wrong? Any advice appreciated.

dstillman

We always need example URLs for translator failures.

jamire

UpToDate is a proprietary database that you can only access via subscription so any URL I provide will fail since you cannot login.

I tried a search on Google Scholar: https://scholar.google.com/scholar?hl=en&q=hypoglycemia&as_sdt=1,5&as_sdtp=&oq=hypog

I seems to work fine, which makes me think the problem is related to the UpToDate database.

I tried to paste in a screen shot without success. Is it possible to send screen shots?

Any advice appreciated.

dstillman

We still need a URL. You can x out identifying information about your institution if you want to.

jamire

https://www-uptodate-com.xxx.xxx.xxx.xxx/contents/hypoglycemia-in-adults-without-diabetes-mellitus-diagnostic-approach?source=search_result&search=hypoglycemia&selectedTitle=1~150

Will this help?

Thanks for your patience.

adamsmith

It will -- I have another error report for up-to-date, but am not currently able to replicate the issue. I'll take another stab, but I may have some follow-up questions.

jamire

Happy to help. It is a very commonly used medical database.

Thanks for the help.

thambu

Dear Adam
Tried with the new version of firefox and uptodate and still the same problem
Thus is the link
https://www.uptodate.com/contents/central-nervous-system-tuberculosis?source=search_result&search=tb cns&selectedTitle=1~89#H13
Hope this helps

adamsmith

Can someone find a way to get me temporary access to the paid version of the site? This is working for me on the free version (which has just a text snippet and the bibliography) and on the saved version of the page that thambu sent me some time ago, so I'm at a bit of a loss how to fix this.