ID:320016495

minhchau91184

[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

version => 4.0.29.17, platform => Win32, oscpu => Windows NT 6.1, locale => en-US, appName => Zotero, appVersion => 4.0.29.17, extensions => Zotero LibreOffice Integration (3.5.12.SA.4.0.29.17, extension), Zotero Word for Windows Integration (3.5.6.SA.4.0.29.17, extension), Adobe Acrobat (17.12.20093.41392, plugin), Google Update (1.3.33.5, plugin), Photo Gallery (16.4.3528.331, plugin), Microsoft Office 2010 (14.0.4730.1010, plugin), Microsoft Office 2010 (14.0.4761.1000, plugin), Yahoo Application State Plugin (1.0.0.7, plugin), Java(TM) Platform SE 8 U144 (11.144.2.1, plugin), Java Deployment Toolkit 8.0.1440.1 (11.144.2.1, plugin), Shockwave Flash (19.0.0.226, plugin)

dstillman

Try restarting Zotero and/or your computer if you haven't yet. Beyond that, this usually points to a problem with proxy settings or security software, but it's probably worth trying to upgrade to Zotero 5.0 first.

minhchau91184

I download 5.0, but solfware continue report "SSL certificate error connecting to api.zotero.org". when I run . Pleales correct ! Thank you !

adamsmith

See https://www.zotero.org/support/kb/ssl_certificate_error

minhchau91184

Thank you very much! I run normal!