Some Zotero files missing on Mac

BeccaBraun · August 25, 2017

Greetings: My new colleague cannot see some of our older Zotero files on his Mac. I can see these files as clear as day on my PC, but they are missing from his folder list. Seems to me this may be due to a syncing error, but he says his Zotero page is syncing properly, and my Zotero page shows no unresolved syncing errors. Any guidance for me? Thank you.

adamsmith · August 25, 2017

Is this in a group?

BeccaBraun · August 25, 2017

Yes, he can see most of the folders/files on our group but not a few of the oldest items.

adamsmith · August 25, 2017

Start by checking the group library online to see where the problem is, along these lines: https://www.zotero.org/support/kb/changes_not_syncing

BeccaBraun · August 25, 2017

Oddly, two of the files he cannot see are interview files (conversation bubble icon).