File won't sync to my online library

hillarybstein · August 25, 2017

Hello,

I uploaded a file to one computer (computer A) and noticed that I couldn't access the file on my second computer (computer B). I followed the steps at https://www.zotero.org/support/kb/files_not_syncing and saw that this file was not available in my online library. I followed the steps to Reset File Sync History in Computer A (disclosure: I also hit Reset Data Sync History in a brief moment of confusion). I then re-synced my Zotero in computer A, but the file is still not uploaded online. Any help would be much appreciated.

Thank you,

Hillary

adamsmith · August 25, 2017

And no sync error (red exclamation mark next to the round green sync arrow)? And you have file sync enabled in the sync preferences in Zotero?

If so, as per the page you link to (at the bottom), we'd want a debug ID for the first sync after resetting file sync history.

hillarybstein · August 25, 2017

There is no sync error and file sync is enabled.

Where do I find the debug ID?

adamsmith · August 25, 2017

https://www.zotero.org/support/debug_output#debug_output_logging
(it's hyperlinked from the troubleshooting page you linked to above; please read the full passage there to make sure your debug ID covers the right thing)

hillarybstein · August 25, 2017

Thanks - D2076515830

hillarybstein · August 25, 2017

Actually, apologies, that wasn't the first sync after resetting the file history. This is one after immediately resetting: D1908369792

dstillman · August 26, 2017

We need a Debug ID for attempting to open the file as well.

dstillman · August 26, 2017

Or for opening the file, rather. (That gives us the identifier of the file that's not uploading.)