error report

charlotteleeching

report ID: 116021129

My Zotero suddenly cannot connect to the server while my internet connection is normal.

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Error connecting to server. Check your Internet connection."]

[JavaScript Error: "Error connecting to server. Check your Internet connection."]

version => 5.0.16, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.16, extensions => Zotero LibreOffice Integration (5.0.6.SA.5.0.16, extension), Zotero Word for Windows Integration (5.0.2.SA.5.0.16, extension)

while I send the report above, it shows "Invalid response from repository". What should I do?

dstillman

Have you tried simply restarting Zotero?

Are you connecting via a proxy server?

charlotteleeching

I have tried restarting and reinstalling Zotero but it is still not working. No, I am not using a proxy server. It still said "error connection to the server".

dstillman

Can you generate debug output for Zotero startup using the "Restart with Logging Enabled…" option, view and copy the output, and email it to support@zotero.org with a link to this thread?

charlotteleeching

email sent, thank you very much for your help!

dstillman

This is likely due to security software of some sort — it looks like all network-related operations in Zotero are failing. Try temporarily disabling any security software you're running or adding an exception for Zotero.

charlotteleeching

I have try to disable all software, but seems it is not working too. Any other way to reconnect it to the internet? Thank you!