Zotero online, server available, library synced but none of my saves reaching library

willsop
v5.0.11 Windows (report ID was 'unspecified' when I followed the Zotero process for generating one)

I have switched to Chrome and my recent saves (mostly from Elsevier page abstracts) are not appearing in my library. Previous library from Firefox is still there.

The chrome connector icon (red 'Z') says its online; when I ping the server, it is available; when I click the connector icon, a pop up tells me it is saving; Zotero on the desktop is open.

Yet none of the references I have been working on today have saved into my library.

1. chrome://extensions/
2. Zotero connector is checked 'enabled'
3. under options, 'Zotero is currently unavailable'

Clicking update status has no effect. The library says it is fully synced (when I click the green sync button).

I am on a work laptop remotely and (during setup) did not have sufficient administrator privileges to allow Zotero to update computer files (though I was still allowed to download and setup). Is this perhaps why I cannot update my library? I have put a call in with our (even more remote) IT service desk
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  • dstillman
    If you're seeing a red Z, the connector isn't properly connecting to Zotero. But you're saying that loading http://127.0.0.1:23119/connector/ping in Chrome with Zotero open shows the connector server as available?
  • dstillman
    If you have any other Chrome extensions installed (e.g., ad-blocking extensions), try temporarily disabling them and seeing if that helps.
  • willsop
    Yes that's right (re server available).

    There are no other extensions operating except google docs
  • dstillman
    Can you generate a Debug ID from the connector for clicking the Update Status button in the General pane of the connector preferences? (If you can't submit the output, you can click View Output and paste it here.)
  • willsop
    There is nothing below the line of the debug output and the submit... button is greyed. The first line is
    >PAC file installed from http://uklkxpac01.internal.imsglobal.com/proxy.pac

    The next line is the version statement

    Then a grey line and nothing underneath
  • dstillman
    That's from Zotero — we're only talking about the connector here.
  • willsop
    it's like it doesn't recognise I am trying to click the update status or the authorise buttons. I start getting debug messages when I do other actions
  • willsop
    I have tried a deletion and reinstall of the connector but no change. Could it be something with my firewall/network permissions?
  • dstillman
    See above — we need a Debug ID from the connector, not from Zotero.
  • willsop
    sorry. I get you. So I enable debug output logging on the advanced filed of the connector. Go back to 'General' and click update status. nothing appears in the debug output logging window. As I said, its like the button click doesn't really happen. The box outline changes blue on the click but there is clearly nothing going on behind it
  • dstillman
    What version of Chrome is this?
  • willsop
    debug ID is undefined when I try to submit a report
  • willsop
    Version 60.0.3112.101 (Official Build) (64-bit)
  • willsop
    sorry I'm going to have to go.

    Any ideas of anything else to try when next back online?
  • adomasven
    Going into Zotero Connector Preferences and pressing F12 on your keyboard will open Developer Tools. The Console tab might contain errors that could hint to us about what's going on. If the log is very long you can paste it on gist.github.com and post the link here.
  • dstillman
    edited August 17, 2017
    And if you don't see anything in there, you can also try enabling "Show in Console" in the Advanced pane, disabling and reenabling the extension, clicking "Inspect views: background page" for the connector from the Extensions pane, and watching the Console tab there while you click Update Status. (After this is resolved, you should disable "Show in Console" again.)
  • willsop
    Ok. The console error (when I try to 'update status' in the connector) reads:

    preferences.js:110 Uncaught (in promise) TypeError: Cannot read property 'length' of undefined
    at preferences.js:110
    at <anonymous

    repeated over and over
  • willsop
    there's a bit more when I open the arrow

    Uncaught (in promise) TypeError: Cannot read property 'length' of undefined
    at preferences.js:110
    at
    (anonymous) @ preferences.js:110
    Promise rejected (async)
    refreshData @ preferences.js:117
    window.setInterval @ preferences.js:77
  • willsop
    having cleared the console, the number of repeats of this message in the console is up to about 500 now after a couple of minutes
  • adomasven
    Right, something is definitely amiss, but not clear what. Could you follow Dan's instructions above and check the background page log too?
  • willsop
    Ok. another point before I do that. The very first message that comes up in the connector console is:

    Uncaught (in promise) TypeError: Cannot convert undefined or null to object
    at Function.keys ()
    at Object. (zotero.js:293)
    at

    Before the previously submitted message then starts its continuous loop.

    The console tab on the extensions page shows nothing when I try to Update Status. The 'above the line message' is:

    [Deprecation] /deep/ combinator is no longer supported in CSS dynamic profile. It is now effectively no-op, acting as if it were a descendant combinator. You should consider to remove it. See https://www.chromestatus.com/features/4964279606312960 for more details.
  • adomasven
    Still not getting us further. Please check the background page log.
  • willsop
    sorry could you guide me how to do that. The only inspect option I could see from the extensions page was as a right click menu item from 'Options' under Zotero in the list of extensions.
  • willsop
    edited August 18, 2017
    Inspection of the update status button is as follows

    "<"input type="button" value="Update Status"">" ==$0 (last bit greyed out)

    not sure that's what you're after...
  • adomasven
    edited August 18, 2017
    1. Navigate to chrome://extensions/?id=aepnpdamngmeljnfcidijebbnaibcaip
    2. Tick "Developer mode" in the top right
    3. Click inspect views: background page for Zotero extension
    4. A window with Developer tools will pop up. Click on the console tab.
  • dstillman
    2. Tick "Developer mode" in the top right
    (@willsop: Sorry, forgot about that step.)
  • willsop
    sorry can you pllease remind me how to share long threads with you?
  • adamsmith
    email to support@zotero.org with a link to this thread
  • willsop
    prefs.js:51 Uncaught (in promise) SyntaxError: Unexpected token u in JSON at position 0
    at JSON.parse ()
    at Zotero.Promise.resolve (prefs.js:51)
    at Promise ()
    at prefs.js:50
    at
    zotero.js:199 TypeError: Cannot read property 'getImageSrc' of undefined at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:440
    logError @ zotero.js:199
    (anonymous) @ utilities.js:57
    safeCallbackApply @ extensions::uncaught_exception_handler:27
    handleResponse @ extensions::sendRequest:67
    _generated_background_page.html:1 Error in response to tabs.get: TypeError: Cannot read property 'getImageSrc' of undefined
    at _showWebpageIcon (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:440:26)
    at _updateExtensionUI (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:355:4)
    at Object.onTabActivated (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:161:3)
    at Object. (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:600:29)
    at Object.callback (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/utilities.js:55:14)
    at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:598:15
  • willsop
    (what i was trying to paste earlier was a lot of repeats of this same section) - this is generated when I open connector preferences and try to Update Status while inspecting the background
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