Zotero Connector does not add items via proxy; Error Report ID: 1394844581

OlgaN

Hello!

I just installed Zotero 5 and Firefox Connector. It does not save articles that I open through the university library proxy. Example:
This link accesses an article through proxy http://www.jstor.org.proxy.lib.uiowa.edu/stable/2780779?seq=1#page_scan_tab_contents
When I click "save to Zotero (JSTOR)" - it shows the little window "Saving to My Library" at the bottom right corner of the screen, but it does not save the item.
When I click "save to Zotero (DOI)" - the message at the bottom right corner says "An error occurred while saving this item. See Troubleshooting Translator Issues for more information."
When I click "save to Zotero (Embedded Metadata)/(Webpage)" it does save it to Zotero as a webpage.
Error Report ID: 1394844581

This is the link to the same article without proxy.
http://www.jstor.org/stable/2780779?seq=1#page_scan_tab_contents
When I click "save to Zotero (DOI)" - it shows the same error message as above.
But when I click "save to Zotero (JSTOR)" - it saves the item to Zotero just fine.

The thing is that to see the full text and download PDFs, I need to log in to JSTOR and other sources through my library proxy. But then I cannot save items to Zotero.

I did try Reset and Update Translators.

Please advise how I should proceed.

Thank you!

Olga

adomasven

[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "DOI Translator: could not find DOI"]

With the proxy I have this works as expected. Try updating translators from Zotero 5 Preferences -> General and then Zotero Connector Preferences -> Advanced. If that doesn't help could you submit a Debug ID for an attempted save with the JSTOR translator from the Connector?

adamsmith

(The DOI problem is expected. I still don't quite get what JSTOR is thinking by using unregistered DOIs)

OlgaN

Hi adamsmith!

Thank you for your reply. Updating translators did not help.

Here is the Debug ID D583500441.

Another thing I noticed: when I am trying to save an item through proxy as "save to Zotero (JSTOR)" - it does not actually report any errors. It shows the little window "saving to MyLibrary," which then disappears, but nothing is saved to Zotero.

Thank you.

adamsmith

do other proxied sites import correctly?

OlgaN

It depends. American Journal of Sociology behaves the same way as JSTOR. Saving from Springer did work correctly though (and it even attached a PDF).

adomasven

@OlgaN the Debug ID is from Zotero client. Could you instead produce one from Zotero extension in the browser (described how on that same page)?

adamsmith

@OlganN what are the settings under "Privacy" in the Firefox preferences (you can get there by putting about:preferences#privacy in the URL bar and pressing return).
If they're anything other then "Remember History" could you try (temporarily) setting it to remember history and see if that helps?

OlgaN

Hi adomasven,

The Connector Debug ID is D324978647. Sorry for the confusion.

adamsmith,

Changing privacy settings helped! It saves properly now. I used to have custom settings for cookies. It is interesting that the same settings did work with Zotero for Firefox but apparently do not work with Zotero Connector.

Thank you!

adamsmith

(In case you want to keep more restrictive cookie settings) I believe if you add
http://proxy.lib.uiowa.edu
and
https://proxy.lib.uiowa.edu
as exceptions that always allow cookies, that should work (but I haven't tested -- would be curious to hear back)

OlgaN

adamsmith,
Yes, adding exceptions works!
Thank you!