where is my library in Word

terwaan

Hi,
I had a fresh install of MS Office 2013 professional. I have reinstalled the Zotero Plugin.
But the library is empty. How do I sync it with the library of my account?

terwaan

I receive the message that Word could not communicate with Zotero..

terwaan

When I check the firefox extentions. The screen freezes

terwaan

Do I understand the troubleshooting page correct that if my Word software has a different email account than zotero, they can't sync?

terwaan

OK; Word now communicates with Zotero, but in WORD I still have an empty library and not the library of my account

bwiernik

Okay. I am having a hard time following what exactly is the problem. Do you have the Standalone Zotero program installed? If so, when you open Zotero, can you see your library?

acmorvan

Hello I am having the same problem. I too reinstalled the Zotero plugin for Word (I am using Mac OS). And my library is empty. I also restored Firefox so I don't know if the problem comes from that. I too received the message that Word could not communicate with Zotero. I read on the troubleshooting pages that I should check if Zotero is looking in the right direction for my library. But when I go to the Advanced pane of Zotero preferences, there is no chosen directory and I don't know how to choose one. I tried to make it go to the zotero.sqlit file that I found somewhere on my computer but it doesn't want to take it as a directory. I don't really understand what I am supposed to choose a data directory. Could you please help me ? I have very important data in my library and it would be awful if I lost it and could not get it back.

dstillman

To be clear, Word just uses your Zotero library, so Word isn't really relevant here — you just need a working Zotero library on your computer. If you're using Zotero for Firefox and reset Firefox, see Restore After Firefox Reset.