Trouble

maristides · July 29, 2017

Dear friends:

For some reason Zotero is not communicating with my Word documents at all. This despite dowloading the latest Zotero version. Any suggestions of what to do? I have used Zotero a few years by now and it had worked fine most of the times.

Kindly

Martin

Gracile · July 29, 2017

What's your version of Zotero ? MS-Word? MacOS/Windows/Linux?
https://www.zotero.org/support/reporting_problems

maristides · July 30, 2017

The latest one. I use Windows otherwise. Whenever I try to connect my document with the libray nothings happens. Meaning, I don't get the po-up window with references to chooose among.

Kindly

Martin

Gracile · July 31, 2017

The latest one : 5.0.7 ?
Which version of Windows? Which version of MS-Word?

Did you install the word processor plugin from Preferences -> Cite −> Word Processors ->Install Microsoft Word Add-in.
(In 5.0, you can access the Preferences from the Edit menu on Windows/Linux or "Zotero" menu on MacOS.

Otherwise, can you provide a Report ID: https://www.zotero.org/support/reporting_problems ?