Crash on adding child note

gpmartin

Hello. I have just updated to Zotero 5.0.7. Since upgrading, I have been unable to create or view notes that I have attached to items - attempting to view a note causes Zotero to crash, and so does attempting to create a new one (Zotero creates a new note, then crashes, and of course I can't then edit or view the note. I have used the error report function (reference 44556041), though I can't tell from what is submitted whether this relates to the problem with notes or not.

Many thanks for your help.

dstillman

Could we see a Debug ID (different from a Report ID) for creating a note?

dstillman

Also, what do you mean by "crash" in this case?

gpmartin

Hello

Thanks for the response. In this case, I mean that I get the 'Zotero has stopped working' message from Windows, with the option to search for a solution online, or simply close the programme. This means that I cannot click on the 'Submit to Zotero server' button on the Debug Output Logging page - Zotero has locked up, including the preferences window, and so all I can do is shut it down.

In case it is any help, this is the detailed info that Windows provides along with the error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: zotero.exe
Application Version: 47.0.0.0
Application Timestamp: 57a337ee
Fault Module Name: mozglue.dll
Fault Module Version: 52.2.0.6367
Fault Module Timestamp: 59386408
Exception Code: 80000003
Exception Offset: 00015935
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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dstillman

Hmm, that's no good. Could you try the latest 5.0 Beta to see if that makes a difference? (It includes a slightly newer version of the Mozilla framework on which Zotero is based. A full application crash is unfortunately below the level of Zotero code.)

dstillman

And if that doesn't help, you'd want to try temporarily disabling any security software or other programs that might be interfering with Zotero.

gpmartin

Thanks for the suggestion. Unfortunately, I'm on quite a heavily locked down university computer without admin rights, so can't install that .exe. I will wait until the updated version comes along via the update option within Zotero, and try again then. Thanks again for the prompt assistance.

gpmartin

Hello again. I think I may have managed to produce some relevant debug output prior to Zotero crashing, so if you wouldn't mind looking into this, I'd be grateful. The debug ID is D9073594.