files won't save to Zotero standalone

Emily Stone
I have recently updated to macOS Sierra and files won't save from Firefox to Zotero despite various update.

I have followed Zotero's recommendations and reached a Debug ID D1038448893.

Can anyone suggest a fix?
  • adamsmith
    Could you describe exactly what you're trying to do? Saving files how? Are you referring to this? https://www.zotero.org/support/kb/no_firefox_open_save_option
  • dstillman
    You should upgrade to Zotero 5.0 and the new Zotero Connector for Firefox — we're not able to debug issues in Zotero 4.0 for Firefox. If you're still having trouble after that, provide another Debug ID from the Firefox connector and we can investigate.
  • Emily Stone
    Thanks both. Fixed now. The new Zotero connector for firefox (+upgrade to 5.0) seemed to have sorted the problem.

    I have also set up for connection with Safari which is working nicely at the moment.

    Many thanks.

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