zotero Chrome plugin not working for google scholar

When I attempt to save citations to my Zotero from google scholar using Chrome zotero plugin, I receive an error message:“An error occurred while saving this item. See Troubleshooting Translator Issues for more information.” I click the link,but it cannot solve anything.
I'm using proxy to get logged in google scholar.
When I go to the Zotero Connector in extensions and click "options", I see a a "report errors" section with many instances of the following:
[JavaScript Error: "Cannot read property 'url' of undefined" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js" line: 580}]
When I click the "Report error" below that, I get a report number :1617127455, 1062656931.
I submit twice, so I get two report numbers.
Thanks for you help.
  • Try resetting translators from the Advanced tab of Connector Preferences, then try again.
  • I've had the same issue, and have tried resetting translators in this manner without success. I'm not using a proxy, am using Zotero Standalone on Google Chrome. I only have the problem with Google Scholar - I'm able to download meta data from all other sites. Report ID: 1619752393.
  • could you click on "Cite" under a google scholar entry and then on "BibTeX" at the bottom of that window. Does that work?
  • That still works for me yes.
  • That should really work then
    Some more questions:
    And Zotero consistently fails to import still?
    Could we get a URL of a google scholar search from which you're importing just in case?
    Could you try with all other Chrome extensions disabled?
    Do you have particularly strict privacy settings? I think Zotero may need to be allowed to set third party cookies for GS import to work.
  • Yes, I've had no success with the translator on Google Scholar for some time now. Normally I just go to the page where the sources is located, then it works fine, but it's quite a hassle when you want to get data for multiple sources simultaneously. Here's an example of a search, but the translator fails regardless of what I search for:

    https://scholar.google.co.za/scholar?q="access+to+medication"+"South+Africa"&hl=en&as_sdt=0,5&oq=a

    I've now tried with all other extensions disabled and the problem persists. I've tried playing around with the privacy settings in Google Chrome as well, without success. Could the issue relate to my antivirus in some way? I'm using the free version of AVG.
  • I'd be surprised if this was AVG, but might be worth trying to disable that for a single save attempt for testing.

    Could we get a debug ID from the Chrome connector for trying to save a single item from the above linked search?
    https://www.zotero.org/support/debug_output#zotero_connectors_firefox_chrome_and_safari
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