Citation not adding

I have a MacBook with Word. Plug-ins are added. Word document open. Insert Footnote. Zotero - Add Citation. Zotero pop-up window lets me select the book title and add the page number. Enter.
And ...nothing happens. SUPER frustrating. I want it in Turabian format, not classic.
Please advise.
  • First of all provide some technical information:
    What version of Zotero and MS Word do you use?
    What citation style you use?
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