You'd want to start a new thread and provide more details -- if this were a general issue, the forums would be inundated with similar posts. Given this is specific to you, we actually need to understand what exactly software set-up you're using, what you're clicking, what you're expecting to open, what errors you're getting, etc. https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce