Field codes appearing in Word doc

Hi! A faculty member has been using Zotero for FF and Word for Windows with perfect success until recently when all of her Word docs are showing the Zotero field codes! Is there some setting in Word (or Zotero) that I'm missing? I can send a screen shot if that'd help (but I'm certain it's the field codes because when we saved a backup version of the doc and removed field codes, the document went back to looking perfect!
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