Chrome connector error -- Google Scholar

Heckscher

I cannot use the "save to Zotero" address bar icon in Google Scholar in Chrome; I always get a message "an error occurred while saving this item". When I go to the Zotero Connector in extensions and click "options", I see a a "report errors" section with many instances of the following:

[JavaScript Error: "getTranslators: detection is already running" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero/translation/translate.js" line: 1056}]

When I click the "Report error" below that, I get a report number 1710145344.

Can you help?

Thanks.

dstillman

Is this with Zotero open?

Can you provide a Debug ID (different from a Report ID) from the connector for a save attempt?

Heckscher

It's been happening regardless of whether Zotero is open or closed.

I don't know how to get a Debug ID for this problem. There's none on the error message on the Scholar page. The Connector Options page says "Please post a message to the Zotero forums with this report ID". The current one is 356890057

adamsmith

Dan linked to instructions for debug: https://www.zotero.org/support/debug_output#debug_output_logging

Heckscher

OK, got it. The debug ID is D1300491611

dstillman

That's from Zotero, not from the connector.

Heckscher

OK, trying again: debug ID D1830073709

dstillman

(4)(+0053829): Translate: Parsing code for Google Scholar (57a00950-f0d1-4b41-b6ba-44ff0fc30289, 2016-08-22 11:25:00)

(3)(+0000003): Translate: Beginning translation with Google Scholar

(2)(+0000004): Translate: Translation using Google Scholar failed:
string => Error: Translator called select items with no items
stack => Error: Translator called select items with no items
at Object.selectItems (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero/translation/translate.js:457:11)

The page you're trying works for me. Does this still happen if you disable all your other Chrome extensions?

You can also try resetting translators in both Zotero (in the Advanced → Files and Folders pane of the preferences) and the connector, though that doesn't seem like the problem here.

Heckscher

Aha! Solved. I had the Paperpile extension on for working with Google Docs, and not surprisingly, it conflicts with Zotero, at least on Google Scholar. Thanks.

(I do wish Zotero worked better with Google Docs, though.)

dstillman

I've never looked at the Paperpile extension, but I can't think of any reason that should be the case. This is reproducible if you then re-enable it?

Heckscher

Yes, it's a clear 1:1 correspondence: disable the Paperpile extension, zotero works; re-enable Paperpile, zotero fails (on Google Scholar).