HArdly a new topic....can't see the Add In on Windows/Word Doc

Hey Zotero team - just trying get the Add In to show up on my Word Doc on my work computer - I use a Mac at home and it works well (usually!!), but although I can see Zotero has downloaded, and I can click on the Z and the add item, when I go to the Word Doc - I cannot use Add In to cite anything.....have reloaded and re downloaded and closed document....and closed and reopened Word....HELP?!??!?!?! x
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