Can't sync

dstillman
This discussion was created from comments split from: [Feb. 28, 2017] Syncing and web library outage.
  • zork
    Still cannot sync: error 797739988
  • dstillman
    This is unrelated to the outage from the other day, which has long since been resolved.

    Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces an error?
  • zork
    Hi, previously I got the error as reported above. I then restarted Zotero standalone and it briefly flashed an error icon and then started to sync endlessly. When I checked, my latest file added had been uploaded to the library at zotero.org.

    I then restarted to get the debug output D1474126708.

    (I got the same issue on Zotero on firefox)

    thanks
  • dstillman
    You have a large queued download. Just let it finish — if you close Zotero and reopen the same thing will just happen again.

    The upcoming Zotero 5.0 should be much better at avoiding issues like this.
  • dstillman
    All your queued downloads have now finished.
  • zork
    Thanks, all is well!

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