Upgrade StorageSyncing Problem
Hi everyone,
We are using Zotero in my company for our publications, and we are having trouble with the synchronization.
We are under 10 persons to use it. We all had troubles for the first sync which didn't happen for a while, then for no reason we had our folders in Zotero.
One of us had the synchronization happen, it worked well last week and now she can't open any file, Zotero asking her to locate every one of them.
Is it because we have 12 200+ files ? Or because of Windows 10 (it worked well on W7) ?
Do you have any idea to help us ?
Thanks
We are using Zotero in my company for our publications, and we are having trouble with the synchronization.
We are under 10 persons to use it. We all had troubles for the first sync which didn't happen for a while, then for no reason we had our folders in Zotero.
One of us had the synchronization happen, it worked well last week and now she can't open any file, Zotero asking her to locate every one of them.
Is it because we have 12 200+ files ? Or because of Windows 10 (it worked well on W7) ?
Do you have any idea to help us ?
Thanks
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
More details may be useful (do you get an error message?): https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
Also a Debug ID (different from a Report ID) for a sync attempt that produces the error could be useful.