Report ID 1631949872 / Ovid online problem

deschec

When logged within Ovid online, I am no longer able to download PDFs of articles. I have an error message stating "translator issue". The translator icon is there. I have not been able to find the solution in the troubleshooting page.

adamsmith

Could you specify which database exactly you're searching, what searchstring, and provide a URL exactly as you see it?

deschec

I was searching publications in the Circulation journal, as accessible in Ovid via my university subscription.

The URL link was the following:

http://ovidsp.tx.ovid.com/sp-3.24.0a/ovidweb.cgi?&S=MHFBFPDIILDDLFLKNCHKGBLBBAOCAA00&Link+Set=S.sh.22.23.27.31|9|sl_10

I was then trying to use the following option from the translator icon:

Save to Zotero (Ovid)

adamsmith

I can reproduce that, thanks. I'll try to take a look but it might take a bit. Note that you can save the article from the issue view of the journal:
http://ovidsp.tx.ovid.com/sp-3.24.0a/ovidweb.cgi?&S=MHFBFPDIILDDLFLKNCHKGBLBBAOCAA00&WebLinkReturn=Full+Text=L|S.sh.22.23.27.31.37|0|00003017-201701240-00009&TOC=S.sh.22.23.27.31.38|1|60 (click the Save to Zotero icon, then select that article)

deschec

Thank you for your help. Good luck with debugging the problem.

Thank you also for the journal link. Although this will work for this very article, it may however, this will not be a "permanent fix", as I can access the journal only via my university registration.

Just for info, the function worked fine a few weeks ago.

deschec

One other comment: I tried your link, but that requires me to login into Ovid with an password, which I do not have (since I access Ovid via my university registration...). So, the problem is unchanged.

adamsmith

right, the links time out -- you can just click on the issue number to get to the table of contents at the top of the article, though. You don't need my link.

deschec

Any update on the Ovid online problem?