Sync stuck on "Getting updated data from sync server"

MattM · February 14, 2017

Hi,

My sync is stuck on "Getting updated data from sync server", whether I'm using Firefox or Zotero standalone.

Last successful sync was 11 days ago.

What can I do?

Thanks,
Matthias

dstillman · February 15, 2017

You've since synced, right?

MattM · February 15, 2017

Yes, it has synced now. I have both Zotero for Firefox and Zotero Standalone installed, and after trying to sync in both (separately) a couple of times, it suddenly worked.

I then found out that Zotero 5 will improve the sync system, so I've now installed the Zotero 5 beta.