No Zotero label on Word tab

JohnChamberlain
I just installed the Word addin for Zotero and a new tab appeared in the Insert ribbon of Word, and the tab has the normal Zotero options (Insert Citation, etc).

However, the tab itself is blank, it has no label. I expected the tab to say "Zotero".

Is there a way to correct this?
  • bwiernik
    What operating system and version of Word? What language are you using in Zotero and Word, and what Word theme (Black, White, Colorful, Gray)?

    Try re-installing the plugin in Word. Step 3 under "Zotero toolbar doesn't appear" here:
    https://www.zotero.org/support/word_processor_plugin_troubleshooting

    If Can you take a screenshot, upload it to a site like Imgur or Dropbox, and post a link here?
  • JohnChamberlain
    I tried re-installing the plug-in and it had no effect. The tab still appears and Zotero is functional. It is just that the tab itself is unlabeld (blank). Normally the tab should say "Zotero" on it.

    The OS is Windows 8.1 Enterprise

    Word is version Microft Office Stanard 2013

    Language is English

    Word Theme is White

    I do not have imgur/dropbox account. The tab appears and is normal, it is just that it is blank. It is about a centimeter wide and has no text or icon on it.
  • bwiernik
    If you right-click on the tab and choose "Customize Ribbon", does "Zotero" in the right pane of the Customize window? If so, select it and click Rename.

    If not, click on Add-ins in the Options window (it's already open from when you clicked Customize Ribbon). Find Zotero.dotm in the list of installed add-ins and navigate to its location in Windows Explorer. Close Word. Make a copy of Zotero.dotm (if you have any cloud storage account, upload it and post a link to help with troubleshooting). Change the name of the file to Zotero.zip. Open the zip file. Open the customUI folder. Open customUI.xml in Notepad or another text editor.

    Change this text:
    getLabel="ZoteroRibbon.ZoteroTabLabel"

    to:
    label="Zotero"

    or (if you prefer the uppercase letter style Word 2013 uses):
    label="ZOTERO"

    Save the xml file. Close the zip folder. Change its name back to Zotero.dotm. Open Word. It should be fixed.


    (Note, this normally shouldn't be necessary, and I've never seen this problem before.)
  • JohnChamberlain
    Renaming the Add-in changed its name in the Add In list, but did not change the label on the tab. It is still blank.

    Modifying the .dotm file as described above had the effect of adding a new tab with the label "ZOTERO" which has the Zotero controls inside of it. The blank tab is also there. So, now I have two Zotero tabs, one of which is labeled ZOTERO and the other of which is blank (unlabeled).
  • bwiernik
    That is very odd. Trying deleting Zotero.dotm and then reinstalling the Word plugin from Zotero.

    Also, what version number of Zotero are you using?
  • JohnChamberlain
    I am using 4.0.29.17

    Deleting the .dotm files and reinstalling results in a Zotero tab which is blank (unlabeled).
  • bwiernik
    edited February 4, 2017
    Something seems to be wrong with your installation of Word or Zotero, but I can't tell without seeing a screenshot and/or being able to inspect your Zotero.dotm file. Can you please put those online o in a cloud storage folder and share a link? You are the only person I've ever seen with this problem.

    @Simon Any ideas?

Sign In or Register to comment.