Upgrade StorageSync failing from business
Report id: 1591813157
I can't sync from behind my business firewall but can in Wifi.
[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "blocklists.settings.services.mozilla.com:443 uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
Error code: SEC_ERROR_UNKNOWN_ISSUER
"]
[JavaScript Error: "sync.zotero.org:443 uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
I can't sync from behind my business firewall but can in Wifi.
[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "blocklists.settings.services.mozilla.com:443 uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
Error code: SEC_ERROR_UNKNOWN_ISSUER
"]
[JavaScript Error: "sync.zotero.org:443 uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
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If you are in an institutional environment, ask your network administrator if they have installed a “custom root certificate” in your browser. If so, you can try either using Zotero for Firefox instead or following the certificate override instructions for Zotero Standalone, but be aware that in either case your connection to Zotero is being intercepted and possibly monitored.
But it failed.
I copied Library/Application Support/Firefox/Profiles/mza3o7ik.default-1457730776020/cert_override.txt
to
Library/Application Support/Zotero/Profiles/8xoqacsi.default
Doing those two things seemed to solve the problem. Thank you for the very prompt and thoughtful advice.