Please help! Keep getting an error that I can't fix!

sicahjes

Hi All,

I found a link about this issue from a while back, but couldn't find anything to help me. I get the following error when I attempt to insert a citation:

"Zotero experienced an error updating your document.
[getDocument:document.cpp]' [getDocument:document.cpp]' when calling method: [zoteroIntegrationApplication::getDocument]"

Any advice? I use the standalone and chrome. I have my zotero synced between two devices, but this hasn't been an issue before.

I find that if I close down both word and zotero, once I reopen it works briefly... but then I get the error again.

Thanks for any help you may offer :)

dstillman

Does this happen in a new document as well? If not, see the Debugging Broken Documents steps.

If so, to start we'd need a Report ID and the Word version.

sicahjes

The information I posted is all that came up. Are report IDs stored somewhere else?

dstillman

I provided a link to instructions for generating one.