Remoteprozeduraufruf fehlgeschlagen

PILCHR
I use Zotero standalone 4.0.29.10 and word 2016 - windows 10.
add/edit citation= word shut down:
Der Remoteprozeduraufruf ist fehlgeschlagen .
[getFields:document.cpp] when calling method:
[zoteroIntegraionDocument::getFieldsAsync]
Ich bitte um Hilfe!!
Please Help?

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