Zotero keeps crashing

dj021391 · November 17, 2016

Whenever I start Zotero and try to open up a few of my saved references, it automatically displays this error: 'An error has occured. Please restart Firefox'.

When I restart firefox, the same problem occurs over and over again.

Report ID: 1907964795

dstillman · November 18, 2016

Start by checking your database integrity from the Advanced → Files and Folders pane of the Zotero preferences.

If that doesn't find any problems, provide a Debug ID (different from a Report ID) for a Firefox startup that results in a crash using the "Enable after restart" option.

dj021391 · November 20, 2016

It hasn't found any problems with my database integrity.

Debug ID: D1804511429.

dstillman · November 20, 2016

That's a Debug ID for the DB integrity check. We need it for Firefox startup through a crash. See above.

dj021391 · November 21, 2016

I have followed the instructions to the above link. Please could you re-check that you sent the right one.

dj021391 · November 21, 2016

https://www.zotero.org/support/debug_output#debug_output_logging

this is what I followed

dstillman · November 21, 2016

Reread what I said above. You provided debug output for the DB integrity check, which isn't what I asked for.

dj021391 · November 21, 2016

Yes I have. I don't really understand what I am supposed to do.

adamsmith · November 21, 2016

1. Click on "enable after restart" next to debug output
2. Restart Zotero/Firefox
3. Make sure Zotero produces the "An error has occurred" message when you try to open it.
4. Submit the debug output and post the debug ID here.

dj021391 · November 29, 2016

D399442266.

dj021391 · November 29, 2016

I believe this should be right now.

dstillman · November 29, 2016

No, it's not, sorry. There's no output in there.