Difficulty opening up the Zotero tool bar in Office 365

jacatltopiltzin

I was curious to know if anyone had difficulty opening up the Zotero toolbar in office 365. I recently upgraded my Word to 365 and Mac OS to Sierra. When I went back to writing a paper, I no longer saw the toolbar that I was used to using. I can't even find a round about way to open or add Zotero citations while I am in word. I am a week away from needing to submit a paper and I am frustrated because I have spent many hours trying to figure out what happened to my Zotero word plugin after my recent updates. I have updated all my plugins in an attempt to trouble shoot the problem, but I have had little success. My plugins are Zotero 5.0 Beta and extension 3.5.14. I even tried changing my plugin preferences to the classical setting. If anyone has any insight into how to fix this problem I will be extremely grateful for your help. Thank you!

adamsmith

Start here: https://www.zotero.org/support/word_processor_plugin_troubleshooting#no_zotero_add-on_visible_in_word_2016

jacatltopiltzin

Hi Adam,

I followed the instructions and still couldn't get it going manually. When I searched for zotero on my computer the plugin doesn't show up under the plugin or extensions folder. I even searched for hidden folders and couldn't find it. I may try to download the stand alone Zotero and see if I fair better with that. Let me know if you have any other suggestions. Thank you.

jacatltopiltzin

Do you guys have a brick and mortar site in Los Angeles by any chance?

adamsmith

there is no "brick and mortar" support for Zotero (like for almost all free software). If you're at an academic institution, many do offer Zotero support through their libraries. I know UCLA does.

FWIW, you can also download Zotero.dot from here: https://github.com/zotero/zotero-word-for-mac-integration/blob/master/install/Zotero.dot

jacatltopiltzin

Adam,

That last link you sent me worked! Thank you so much. I can't tell you how much this helps. Have a great week.