Library just won't sync on my laptop, and I've tried everything


Title says it all. I have a new laptop, and am trying to sync my library via Firefox. The green sync button spins and spins, and nothing else happens. My library is not that big. I have correctly input user name and password in Preferences. (I used same credentials to access my library account online; it hovers over my unresponsive Firefox library in split screen mode.) I've logged on and off, restarted Firefox, etc. Nothing helps. What am I doing wrong?

Thank you!
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