Error when trying to insert bibliotgraphy

A student gets an error when she tries to insert a bibliography - or maybe she tried to change the citation style:
Her OS is OSX, Word-Version: Word for Mac 2011

The error message reads like this:

"The operation couldn't be completed.
(OSStatus error - 1708.)
@[setBibliographyStyle:document.m:861]"

How can this be fixed?
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