Account name and password not recognized

dstillman Zotero Team
This discussion was created from comments split from: Will not sync.
  • noella.edelmann
    Hello, I have a similar problem: I can't sync as the Sync Server is not recognising/ accepting my account name and password. I have requested a new password 2 times and changed it, and although I can log into my account, the Sync Server won't (red exclamation mark).
    Can anybody help/ tell me what I am doing wrong?
    Thank you
  • dstillman Zotero Team
    The answer here is almost always that the username and/or password are incorrect in the Sync pane of the preferences. I'd suggest clearing your username and password completely, restarting Zotero (which shouldn't be necessary), and reentering your credentials in the Sync pane.

    You should also provide a Report ID, just in case there's some other issue.
  • noella.edelmann
    Thank you, that worked!

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.