Knowledgeable Support needed
Hello, for many items that have been uploaded by other users in my group, I receive a notice when I click the item that "The Attached File Could not be Found." This has been going on for 3 months; it's not for all items; it's not for a specific item type. The IT person for my company has spent abt. 10 hrs. looking into the problem including posting in discussion forums, and he cannot figure it out. We rely on Zotero and I cannot continue to have this problem because it's affecting our ability to deliver to our clients. Is there some tech-savvy user whom my company could pay to help resolve this issue as quickly as possible? I am sure this is solvable - I need someone to spend time figuring it out. How should I contact someone who could work for hire to resolve this issue?
If you can see the attachments online, then what you are probably seeing is that Zotero hasn't finished a very large sync of many items/files. In the Zotero preferences, on the Sync tab, change "Download group files" to "As needed"--this should make opening all your items smoother. The next version of Zotero (5.0 which is in beta) should also be smoother in these cases.