Persisten error message after having re-installed Zotero plug-in for Word on new laptop
Dear Zotero users,
I have just re-installed Zotero and the Word plug-in for my new Dell [Latitude E5470] laptop and keep getting this error message [see below] coming up when I'm trying to bring in a reference into the document I'm working on. The Zotero icon does appear in the upper right hand corner of the toolbar as per my old system, so I assume that it has been installed. I even restarted my computer and also did a fresh download of the plug-in, but still this error message appears. Please, if there is anyone who can help me with this, I would be most grateful as I'm in the process of having to submit my work for an urgent upcoming deadline.
Much appreciated in advance!
John
Zotero experienced an error updating your document.
[JavaScript Error: "couldn't open library C:\Users\jrvb\AppData\Roaming\Mozilla\Firefox\Profiles\iutetznb.default\extensions\zoteroWinWordIntegration@zotero.org\resource\libzoteroWinWordIntegration.dll: error 193" {file: "file:///C:/Users/jrvb/AppData/Roaming/Mozilla/Firefox/Profiles/iutetznb.default/extensions/zoteroWinWordIntegration@zotero.org/components/zoteroWinWordIntegration.js" line: 48}]'[JavaScript Error: "couldn't open library C:\Users\jrvb\AppData\Roaming\Mozilla\Firefox\Profiles\iutetznb.default\extensions\zoteroWinWordIntegration@zotero.org\resource\libzoteroWinWordIntegration.dll: error 193" {file: "file:///C:/Users/jrvb/AppData/Roaming/Mozilla/Firefox/Profiles/iutetznb.default/extensions/zoteroWinWordIntegration@zotero.org/components/zoteroWinWordIntegration.js" line: 48}]' when calling method: [zoteroIntegrationApplication::getDocument]
I have just re-installed Zotero and the Word plug-in for my new Dell [Latitude E5470] laptop and keep getting this error message [see below] coming up when I'm trying to bring in a reference into the document I'm working on. The Zotero icon does appear in the upper right hand corner of the toolbar as per my old system, so I assume that it has been installed. I even restarted my computer and also did a fresh download of the plug-in, but still this error message appears. Please, if there is anyone who can help me with this, I would be most grateful as I'm in the process of having to submit my work for an urgent upcoming deadline.
Much appreciated in advance!
John
Zotero experienced an error updating your document.
[JavaScript Error: "couldn't open library C:\Users\jrvb\AppData\Roaming\Mozilla\Firefox\Profiles\iutetznb.default\extensions\zoteroWinWordIntegration@zotero.org\resource\libzoteroWinWordIntegration.dll: error 193" {file: "file:///C:/Users/jrvb/AppData/Roaming/Mozilla/Firefox/Profiles/iutetznb.default/extensions/zoteroWinWordIntegration@zotero.org/components/zoteroWinWordIntegration.js" line: 48}]'[JavaScript Error: "couldn't open library C:\Users\jrvb\AppData\Roaming\Mozilla\Firefox\Profiles\iutetznb.default\extensions\zoteroWinWordIntegration@zotero.org\resource\libzoteroWinWordIntegration.dll: error 193" {file: "file:///C:/Users/jrvb/AppData/Roaming/Mozilla/Firefox/Profiles/iutetznb.default/extensions/zoteroWinWordIntegration@zotero.org/components/zoteroWinWordIntegration.js" line: 48}]' when calling method: [zoteroIntegrationApplication::getDocument]
Zotero experienced an error updating your document.
[JavaScript Error: "couldn't open library C:\Users\jrvb\AppData\Roaming\Mozilla\Firefox\Profiles\iutetznb.default\extensions\zoteroWinWordIntegration@zotero.org\resource\libzoteroWinWordIntegration.dll: error 193" {file: "file:///C:/Users/jrvb/AppData/Roaming/Mozilla/Firefox/Profiles/iutetznb.default/extensions/zoteroWinWordIntegration@zotero.org/components/zoteroWinWordIntegration.js" line: 48}]'[JavaScript Error: "couldn't open library C:\Users\jrvb\AppData\Roaming\Mozilla\Firefox\Profiles\iutetznb.default\extensions\zoteroWinWordIntegration@zotero.org\resource\libzoteroWinWordIntegration.dll: error 193" {file: "file:///C:/Users/jrvb/AppData/Roaming/Mozilla/Firefox/Profiles/iutetznb.default/extensions/zoteroWinWordIntegration@zotero.org/components/zoteroWinWordIntegration.js" line: 48}]' when calling method: [zoteroIntegrationApplication::getDocument]
If so, do you see your Zotero library in Standalone?
I've tried it [opening Zotero Standalone] whilst working in Word, but it only works partially. It allows me to do just one citation at a time and then it comes up with this error message:
C:\Program Files (x86)\Zotero Standalone\Zotero.exe
You have modified this citation since Zotero generated it. Do you want to keep your modifications and prevent future updates?
Clicking "Yes" will prevent Zotero from updating this citation if you add additional citations, switch styles or modify the item to which it refers. Clicking "No" will erase your changes.
It doesn't matter whether I click Yes or No, nothing happens and I then have to completely go out of Zotero Standalone and come back again to repeat this whole one-at-a-time exercise.
Needless to say this is very frustrating. The previous system on my old laptop worked like a dream. If there are any other solutions, please let me know.