Report ID: 21184432

Miamhobbs · August 3, 2016

I have been trying to sync Standalone all day after I added a few files (mp3, jpg and word) yesterday. The syncing runs very slow and did not complete overnight so I restarted. The files are still not syncing.

dstillman · August 3, 2016

This is usually due to security software on your system or a proxy server interfering with the sync. Try temporarily disabling any that you have installed and syncing again.

Miamhobbs · August 3, 2016

This hasn't worked. It's a new computer but an old database, and the library was syncing fine up until yesterday (had no problems syncing the whole library last week).

Miamhobbs · August 4, 2016

The sync finally completed (6 hours for 15 files, less than 1KB) and I received another error message: 2041245393.

dstillman · August 4, 2016

Really just the same answer as above. Something seems to be interfering with your file sync requests. I can look at a Debug ID for a sync attempt to see if there's any more info in it, but it's unlikely there'll be anything we can do on our end here.