Problem syncing

mbudjeryn

Dear Forum,

My Zotero library is not huge, only 808 items, but for awhile now I am not able to sync. Gives me error no. 191783390 and the following stuff:

[JavaScript Error: "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [mozIStorageStatement.executeStep]" {file: "chrome://zotero/content/xpcom/db.js" line: 208}]
[JavaScript Error: "uncaught exception: [Exception... "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [mozIStorageStatement.executeStep]" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: Zotero.DBConnection.prototype.query :: line 131" data: no] [QUERY: SELECT leafName, translatorJSON, code, lastModifiedTime FROM translatorCache] [ERROR: database disk image is malformed]"]
[JavaScript Error: "Error processing uploaded data (Report ID: a0c56f59)" {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Error: Error processing uploaded data (Report ID: a0c56f59)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "TypeError: window.arguments[0].translators[index] is undefined" {file: "chrome://zotero/content/exportOptions.js" line: 120}]
[JavaScript Error: "TypeError: window.arguments[0].translators[index] is undefined" {file: "chrome://zotero/content/exportOptions.js" line: 193}]
[JavaScript Error: "TypeError: window.arguments[0].translators[index] is undefined" {file: "chrome://zotero/content/exportOptions.js" line: 193}]
[JavaScript Error: "1464196844651 Toolkit.Telemetry ERROR TelemetryStorage::loadAbortedSessionPing - error removing ping: PingReadError JS Stack trace: PingReadError@TelemetryStorage.jsm:80:15 < TelemetryStorageImpl.loadPingFile<@TelemetryStorage.jsm:1440:13" {file: "resource://gre/modules/Log.jsm" line: 749}]
[JavaScript Error: "TypeError: window.arguments[0].translators[index] is undefined" {file: "chrome://zotero/content/exportOptions.js" line: 193}]
[JavaScript Error: "TypeError: window.arguments[0].translators[index] is undefined" {file: "chrome://zotero/content/exportOptions.js" line: 120}]
[JavaScript Error: "TypeError: window.arguments[0].translators[index] is undefined" {file: "chrome://zotero/content/exportOptions.js" line: 193}]
[JavaScript Error: "Error processing uploaded data (Report ID: 27f7c360)" {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Error: Error processing uploaded data (Report ID: 27f7c360)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "Error processing uploaded data (Report ID: f1c067a0)" {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Error: Error processing uploaded data (Report ID: f1c067a0)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "Error processing uploaded data (Report ID: 0731aaf4)" {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Error: Error processing uploaded data (Report ID: 0731aaf4)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

version => 4.0.28.6, platform => MacIntel, oscpu => Intel Mac OS X 10.7, locale => en-US, appName => Zotero, appVersion => 4.0.28.6, extensions => Zotero Word for Mac Integration (3.5.12.SA.4.0.28.6, extension), Zotero LibreOffice Integration (3.5.10.SA.4.0.28.6, extension), Garmin Communicator Plug-in Version 4.0.2.6 (4.0.2.6 Beta, plugin), QuickTime Plug-in 7.7.1 (7.7.1, plugin), Adobe Acrobat NPAPI Plug-in, Version 10.1.14 (10.1.14, plugin), Java Applet Plug-in (Java 8 Update 66 build 17, plugin), SharePoint Browser Plug-in (14.6.4, plugin), Shockwave Flash (21.0.0.242, plugin), Picasa (1.0, plugin), bjnplugin (bjnplugin 2.125.24.5, plugin), bjninstallplugin (bjninstallplugin 2.125.24.5, plugin)

dstillman

Your database is corrupted. You can try the DB Repair Tool.

mbudjeryn

Thank you, Dan. I tried to follow the instructions from the DB Repair Tool but to no avail. When I restarted Zotero a message pop up saying that my DB is corrupted. I can't export my library either as it crashes Zotero. Any thoughts?

mbudjeryn

Okay, I seem to have repaired the database, restarted it without the pop up. but now as I try to sync, i get Report ID 229922403 and this:
[JavaScript Error: "JSON.parse: unexpected character at line 1 column 1 of the JSON data" {file: "chrome://zotero/content/xpcom/schema.js" line: 753}]
[JavaScript Error: "Error processing uploaded data (Report ID: 8a4988bd)" {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Error: Error processing uploaded data (Report ID: 8a4988bd)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "1464207761254 Toolkit.Telemetry ERROR TelemetryStorage::loadAbortedSessionPing - error removing ping: PingReadError JS Stack trace: PingReadError@TelemetryStorage.jsm:80:15 < TelemetryStorageImpl.loadPingFile<@TelemetryStorage.jsm:1440:13" {file: "resource://gre/modules/Log.jsm" line: 749}]

version => 4.0.28.6, platform => MacIntel, oscpu => Intel Mac OS X 10.7, locale => en-US, appName => Zotero, appVersion => 4.0.28.6, extensions => Zotero Word for Mac Integration (3.5.12.SA.4.0.28.6, extension), Zotero LibreOffice Integration (3.5.10.SA.4.0.28.6, extension), Garmin Communicator Plug-in Version 4.0.2.6 (4.0.2.6 Beta, plugin), QuickTime Plug-in 7.7.1 (7.7.1, plugin), Adobe Acrobat NPAPI Plug-in, Version 10.1.14 (10.1.14, plugin), Java Applet Plug-in (Java 8 Update 66 build 17, plugin), SharePoint Browser Plug-in (14.6.4, plugin), Shockwave Flash (21.0.0.242, plugin), Picasa (1.0, plugin), bjnplugin (bjnplugin 2.125.24.5, plugin), bjninstallplugin (bjninstallplugin 2.125.24.5, plugin)

dstillman

Your database somehow ended up in a very odd state. Paste AGXAD5WC into the Zotero search bar in All Fields & Tags mode. You should see an attachment item. Delete that item and empty the trash, and then try syncing again.

mbudjeryn

Done. Deleted one attachment. Still can't sync...

Report ID: 1711130107

dstillman

Doesn't look like you fully deleted that item. Make sure you've emptied the trash.

mbudjeryn

Dan, I followed the instructions precisely and emptied the trash. Restarted Zotero. Now the search for AGXAD5WC yields nothing, and yet I get this:

Report ID 479839028

[JavaScript Error: "JSON.parse: unexpected character at line 1 column 1 of the JSON data" {file: "chrome://zotero/content/xpcom/schema.js" line: 753}]
[JavaScript Error: "Error processing uploaded data (Report ID: a5d0dbe1)" {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Error: Error processing uploaded data (Report ID: a5d0dbe1)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

version => 4.0.29.5, platform => MacIntel, oscpu => Intel Mac OS X 10.7, locale => en-US, appName => Zotero, appVersion => 4.0.29.5, extensions => Zotero Word for Mac Integration (3.5.13.SA.4.0.29.5, extension), Zotero LibreOffice Integration (3.5.11.SA.4.0.29.5, extension), Garmin Communicator Plug-in Version 4.0.2.6 (4.0.2.6 Beta, plugin), QuickTime Plug-in 7.7.1 (7.7.1, plugin), Adobe Acrobat NPAPI Plug-in, Version 10.1.14 (10.1.14, plugin), Java Applet Plug-in (Java 8 Update 66 build 17, plugin), SharePoint Browser Plug-in (14.6.4, plugin), Shockwave Flash (21.0.0.242, plugin), Picasa (1.0, plugin), bjnplugin (bjnplugin 2.125.24.5, plugin), bjninstallplugin (bjninstallplugin 2.125.24.5, plugin)

dstillman

<item libraryID="291444" key="AGXAD5WC" itemType="attachment" dateAdded="2013-11-18 18:25:44" dateModified="2016-05-25 20:50:51" deleted="1" sourceItem="EIXWHGEF" linkMode="1" mimeType="text/html" charset="utf-8">

Sorry, but that item still exists in your library, in the trash (the 'deleted="1"' above). To be clear, this is the Zotero trash, in the left pane of Zotero.

It's a child item of EIXWHGEF (which may or may not be in the trash).