Problem Syncing: File Upload Failed

Melone
Dear all,

I just bought a storage plan with Zotero and am now trying to sync my library.

I did three attempts so far and they all stopped after a while. I always get the same message: File Upload Failed. I submitted a report, here it is:

Report ID: 1803390130

[JavaScript Error: "1463487251592 Toolkit.Telemetry ERROR TelemetryStorage::loadAbortedSessionPing - error removing ping: PingReadError JS Stack trace: PingReadError@TelemetryStorage.jsm:80:15 < TelemetryStorageImpl.loadPingFile<@TelemetryStorage.jsm:1440:13" {file: "resource://gre/modules/Log.jsm" line: 749}]
[JavaScript Error: "File upload failed. Please try again." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 550}]

version => 4.0.29.5, platform => MacIntel, oscpu => Intel Mac OS X 10.11, locale => en-US, appName => Zotero, appVersion => 4.0.29.5, extensions => Zotero Word for Mac Integration (3.5.13.SA.4.0.29.5, extension), Zotero LibreOffice Integration (3.5.11.SA.4.0.29.5, extension), Default Browser Helper (601, plugin)

The thing is, when I check my online profile it seems to be all in there. Even the total number of items matches that of my Zotero Standalone library. I checked one random item and it also has its .pdf attached. How can I be sure that I've got my library actually synced online? What should I do if I keep getting the same message?

Thanks a lot
Sign In or Register to comment.