"Error connecting to server" in Firefox 46
When syncing, zotero stops and reports 'cannot connect to server'. ID 1562419168.
My other applicatrions work, there is internet connection. I have the latest versions of zotero and firefox installed.
Huub Sanders
My other applicatrions work, there is internet connection. I have the latest versions of zotero and firefox installed.
Huub Sanders
This discussion has been closed.
https://www.zotero.org/support/debug_output [Edit: See below.]
Note that this seems to occur only for uploads, so if it seems to be working, make a local change to an item and then make sure you can sync successfully after that.
Windows 7, Firefox 46
report id : 426179202
The first time this happened, restarting Firefox helped, this time it didn't. Let me know if I can help more. I'll check on my linux mint install, see if that behaves.
report id : 469335445
this one after disabling all other extensions and closing all other tabs. Weirdly, it will let me 'verify server' in the sync preferences, and then comes up with the "Error connecting to server. Check your Internet connection." when I try to sync
Report-ID: 1619492208
I tried to sync an existing profile, without success. Progressbar showed syncing-process, but I had no added entries in the online-store. My local machine got also no updates from my online-store.
According to the following discussion-link, I created a new FF-profile, copied my old Zotero-content into the new Zotero-folder and then I got at least new entries in the online-store and on my local machine. But attachments are not syncing and error-warning is still shown.
https://forums.zotero.org/discussion/58790/error-connecting-to-server/#Item_0
Linux Mint 13 Mate
Application Basics
------------------
Name: Firefox
Version: 46.0
Build ID: 20160425120036
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:46.0) Gecko/20100101 Firefox/46.0
Multiprocess Windows: 0/2 (Disabled)
Safe Mode: false
"Error connecting to server. Check your Internet connection."
I had added some new entries with attachments on my local Zotero and I saw that some did arrived on the Zotero on-line server, but not the last ones.
Report ID : 1500834462
There are 3 IDs generated by the error:
2121969335
170495148
2094373124
Let me know if you need more about:config logs.
For everyone else, I would recommend installing Zotero Standalone (if you don't have it already) and syncing with that for the time being. Note that, if you haven't used Standalone before, it will ask to share your existing data directory when you first start it, and you should say yes.
We don't need any further Report IDs or about:support output at this time, but keep an eye on this thread for updates in case we need further information. You can subscribe to the thread in the left sidebar. (Note that you'll only receive one email notification after each time you visit the forums.)
(Firefox 46 / Xubuntu 16.04)
Report ID 1891866620
FG
Thank you,
Guillaume
Please let me know how to Sync because I need to add those links and resources with my paper.
It'd be great if we could get network logs from a few people experiencing this. Steps are here:
https://developer.mozilla.org/en-US/docs/Mozilla/Debugging/HTTP_logging
If the steps don't make sense to you, you can ignore this.
If you're comfortable running them, you should trigger the sync error immediately after starting Firefox this way (before loading other webpages) and then quit Firefox and restart Firefox normally to stop the logging. You can then open the log in a text editor, X out any passwords, resave it, and email it to support@zotero.org.
Report ID 143813307
After log generation Report ID 1478113858
I have emailed the log following your instructions. Hope you can help!
Thanks to everyone for their help debugging this, and our apologies for the inconvenience.
Thank you !
FG