I've just reinstalled Zotero for Firefox. When the error first happened I didn't know why. Now I find it is happening as soon as it starts up and then constantly, and disabling antivirus doesn't help. I have a second report number: 1887020854.
I could add the web page to safe pages but don't know where it's getting the sync from.
I added Zotero to Firefox by dragging the link as it suggested, but note that the URL on the page is chrome://zotero/content/tab.xul - is that what it should be? Marty
Did you restart Firefox since disabling your security software? Because this message points to a problem with security software on your system interfering with Zotero's network connection (or, less likely, an incorrect system clock).
Can you temporarily disable auto-sync in the Sync pane of the Zotero preferences, close Firefox, make sure any security software is totally disabled, and then provide a Debug ID for a sync attempt that produces an error?
That shows an interrupted connection after many successful requests. See File Sync Errors — there's only a problem here if Zotero isn't making progress each time, which doesn't seem to be the case here. A future version of Zotero will be better at retrying intermittent failures like this.
Actually, I'm not sure if there are successful requests — it looks like it already is retrying a bunch of times. When you hover over the blue bar, do you see it making progress each time?
OK — security software or a misbehaving proxy are probably the most likely causes here, then. You shouldn't get that SSL_ERROR_BAD_MAC_READ error under normal conditions. Could also just be a slow/glitchy network causing connections to be interrupted, though you'd likely notice that in other ways.
Upgrade Storage
https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
https://www.zotero.org/support/kb/file_sync_errors
I could add the web page to safe pages but don't know where it's getting the sync from.
I added Zotero to Firefox by dragging the link as it suggested, but note that the URL on the page is chrome://zotero/content/tab.xul - is that what it should be?
Marty
Can you temporarily disable auto-sync in the Sync pane of the Zotero preferences, close Firefox, make sure any security software is totally disabled, and then provide a Debug ID for a sync attempt that produces an error?
Well, it's syncing around 800 files, and stops after every 2 or 3. So you could say there are successful requests but it's a very slow process!
I couldn't fix it so uninstalled Zotero Firefox and reinstalled standalone and the donwnload worked OK.