Upgrade StorageWord Plugin unresponsive no error message. Macros "Locked"?
Haven't seen this variation in the forum, or on troubleshooting page.
I am using Word for Windows 07, latest version of standalone. Zotero shows up in Word's menu, and opens with all the choices, but any choice I click yields no response, and no error message.
True on both document that already has citations and on fresh document.
I have tried
- removing and re-installing plugin.
- disabling my antivirus software.
- enabling all macros in word.
- entering into Developer/Macros and tried running the macros directly from the Macro dialogue
- From the macro dialogue, clicking "Step Into" button yields box titled "Product Locked", in which it says "Product is unviewable"
- With Zotero Standalone closed, I do get the "Word is not communicating with Zotero" message - so *something* is happening, it is just not resulting in the macros being run.
- Tried to repair word (in Programs and Features) no change.
- Ran an MS app called Easy Fix, which strips out some customization from registry - no avail.
Any help greatly appreciated!
I am using Word for Windows 07, latest version of standalone. Zotero shows up in Word's menu, and opens with all the choices, but any choice I click yields no response, and no error message.
True on both document that already has citations and on fresh document.
I have tried
- removing and re-installing plugin.
- disabling my antivirus software.
- enabling all macros in word.
- entering into Developer/Macros and tried running the macros directly from the Macro dialogue
- From the macro dialogue, clicking "Step Into" button yields box titled "Product Locked", in which it says "Product is unviewable"
- With Zotero Standalone closed, I do get the "Word is not communicating with Zotero" message - so *something* is happening, it is just not resulting in the macros being run.
- Tried to repair word (in Programs and Features) no change.
- Ran an MS app called Easy Fix, which strips out some customization from registry - no avail.
Any help greatly appreciated!
I opened Word as administrator, and the plugin worked. but...
For a while now, every time I open Zotero, it has opened a User Account Control Window that I think indicates that it is opening in Administrator mode. I saw then in (zotero.org/support/word_processor_plugin_troubleshooting) that both need to be run as the same user - admin or not admin, in this case.
The mystery is that Zotero has been running as admin for a long time, and not Word, yet the problem only began recently. The other is why Zotero insists on opening in Admin mode